FAQ
Quick answers about reservations, payments, check-in/out, transfers, pets, and cancellations.
Reservations
What information do I need to send to book?
To book, please send all the requested information in a single message so we can confirm faster.
- Full name
- ID number
- Contact phone number
- Arrival date and time
- Departure date and time
- Number of guests
- Room type
- Amount of luggage
- Whether you need transfers or you will arrive with your own vehicle
- If you need transfers: arrival and departure airport (domestic or international)
- Whether you are traveling with pets (yes/no)
Do I need to send everything in a single message?
Yes. Sending all details in one message helps us coordinate your booking and reply faster.
How much do I need to pay to confirm the reservation?
You must pay $20 per room to confirm your reservation.
When do I pay the remaining balance?
The remaining balance is paid on the day of your arrival.
Payments
What payment methods do you accept?
We accept Zelle, mobile payment, bank transfer, and cash (bolívares or foreign currency).
Do you have a card terminal?
No, we do not have a card terminal.
Check-in / Check-out
What time is check-in?
Check-in is from 1:00 PM onwards.
What time is check-out?
Check-out is until 12:00 PM.
Can I check in earlier or check out later?
Yes, but you must notify us in advance. Early check-in or late check-out may require an extra hourly fee.
Transfers
Do you offer transfers and where to?
Yes. Transfers are available to the airport or the Catia La Mar bus terminal.
If I request transfers, what details should I provide?
Please indicate your arrival and departure airport, and whether your flight is domestic or international.
Is there an extra charge for late-night/early-morning transfers?
Yes. Personalized transfers between 12:00 a.m. and 5:55 a.m. have a $5 surcharge.
Pets
Do you allow pets?
Yes, pets are allowed. Pets have a nightly surcharge depending on their size.
How much is the pet surcharge?
The nightly surcharge is:
- Small pets: $5 per night
- Medium or large pets: $10 per night
Changes and cancellations
How far in advance do I need to cancel?
Cancellations must be made at least 72 hours before the check-in date (depending on when you booked).
Do you offer a full refund of the deposit?
No. In no case will there be a full refund of the amount paid.
If I notify 72 hours in advance, can I change the date?
Yes. If you notify us at least 72 hours in advance, you can change the date (subject to availability).